Complaints

Version 1.0 · Draft — to be reviewed by a regulatory solicitor

About the legal advice

Complaints about advice go to the solicitor’s firm first — you can send one from the app (Help → Complain about the advice). The firm must reply within 8 weeks. If you are not happy after that, you can contact the Legal Ombudsman.

About Lawlingo

Complaints about the app, a charge, or how we handled something go to Lawlingo support (Help in the app). We reply within 4 hours, 8:00–21:00 UK.